Terms of Service

Last updated: 31 July 2026

These terms apply to the automated Instagram messaging service operated by PRALOJ LTD (“we”, “us”), which replies to comments and direct messages on our Instagram account.

1. What the service does

When you comment on one of our Instagram posts using a keyword we have configured, you may receive a public reply and a direct message from us. The direct message may ask for your name and phone number so that a member of our team can follow up on your enquiry.

2. Automated replies

Some replies are generated automatically by software, including an AI assistant. Automated messages are identifiable as such. You can ask at any time to speak to a person, and a member of our team will take over the conversation.

3. Voluntary participation

Providing your contact details is entirely voluntary. You may ignore our message, stop replying, or ask us to delete your data at any time. We never send messages to people who have not contacted us first.

4. Acceptable use

Please do not use this channel to send unlawful, abusive or misleading content, or to impersonate another person. We may stop responding to conversations that breach this.

5. No guarantee of availability

The service is provided as-is. We do not guarantee uninterrupted availability, a particular response time, or that an automated reply will be accurate in every case. Nothing sent through this channel forms a binding offer unless confirmed separately in writing.

6. Your data

How we handle personal data is explained in our Privacy Policy. You can request deletion at any time — see Data Deletion.

7. Instagram’s own terms

The conversation takes place on Instagram, a service of Meta Platforms. Meta’s own terms and privacy policy apply to the platform itself and are outside our control.

8. Changes

If these terms change, we will update the date shown at the top of this page.

9. Contact

PRALOJ LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
[email protected]